FAQs

FAQs

FAQ

Thought of something? Perhaps we’ve thought of it too…

Q: WILL MY MOVE COST MORE THAN THE ESTIMATED PRICE?

A: We don’t think so! In fact, it’s usually less. We try to make sure that if there are surprises, they’re nice ones, and in your favour. We’d like you to use us again and to tell your friends.

Q: IT’S ONLY A SMALL JOB – WON’T IT BE CHEAPER TO HIRE A VAN MYSELF?

A: Not necessarily. Our minimum charge is one hour and includes fuel, labour, Central London congestion charge and insurance in transit. We’re also fully equipped for any eventuality and can provide a fully trained and experienced team.

Q: DO I HAVE TO BOOK YOU FOR A DAY OR HALF A DAY?

A: No, our minimum charging period is an hour, then by half-hour increments, whatever your removal or delivery requirements.

Q: DO I HAVE TO PAY FOR ALL THE BOXES I GET, EVEN IF I DON’T USE THEM?

A: No, you only pay for what you use – either by the box or metre of bubble wrap. We’ll deliver more than you’re likely to need and on move day we’ll take away what you haven’t used. Buy boxes at the Boxshop

Q: CAN YOU TAKE MY UNWANTED FURNITURE AWAY?

A: Yes, but we try to do a bit better than that – we’ll do everything we can to make sure it goes to a good home. In the unlikely event that no one wants it, we’ll take it to the tip… There are charges associated with this, in relation to the time needed to dispose of it. Every item is different; call us to get an estimate.

Q: HOW FAR IS “BEYOND”?

A: We travel across the UK as a matter of course, and to continental Europe fairly regularly. The furthest we’ve ever been is Rome.

Q: HOW MUCH NOTICE DO I NEED TO GIVE YOU?

A: We’ll always do our best to fit you in when it’s suitable for you, even at short notice, but obviously it’s best to give us as much notice as you can. You are free to make a provisional booking, and change it later if you need to.*

* Please see T’s and C’s.

Something we haven’t covered? Call us on 020 7401 3928, we’ll happily answer any question you can throw at us!